Farm Shop Supervisor

Would you like to work around fresh, nutritious produce that is grown and reared onsite, and to be an integral part of a friendly community that cares deeply about where their food comes from? Would you like to expand and apply your knowledge on organic, seasonal food?

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Tablehurst Farm runs a thriving farm shop in which the local community, as well as customers who travel from afar, come to buy our farm-produced and externally sourced products. To a large extent the farm shop is where the farm interfaces with the community, so it is essential that it maintains a friendly and welcoming image, provide excellent service and ensures that customers enjoy the experience of shopping at Tablehurst Farm.

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Responsibilities:

We are recruiting a full-time Farm Shop Supervisor to oversee the day-to-day operation of the farm shop. Reporting to the Farm Shop Manager,

the responsibilities of this role will include:

• Serving customers at the till check-out and occasional telephone orders and answering questions about our products and service;

• Setting up for opening or closing shop and closing up, including day end clearing and cleaning routines;

• Allocate tasks to shop assistants to ensure the jobs listed by the Farm Shop Manager are completed.

• Together with the Farm Shop Manager, ensure the layout of the farm shop is welcoming, and showcases the products on sale being appropriate for the season (including festivals and holidays).

• Use of MS Excel Stock Inventory Management System and Accounts Software to monitor and control stock levels, product pricing, goods in checks etc.;

• Clearing and posting supplier invoices to our digital accounts system;

• Interface sensitively with customers who have complaints to either handle or pass them onto the Farm Shop Manager, depending on complexity.

• Maintaining excellent standards of cleanliness, food hygiene and health and safety throughout the enterprise. This includes keeping daily records (for example cleaning schedules and temperature records) to ensure compliance with HACCP and other food hygiene or environmental health standards.

• Work with the Farm Shop Manager to conduct monthly reviews and make adjustments to ensure compliance with Biodynamic Association, HACCP and other standards; support the Farm Shop Manager in preparing for and during inspections.

• Support events on the farm as necessary.

 

Desired Experience:

• A strong record of food retail experience.

• Be computer literate – familiarity / experience with MS Excel is essential.

• Be friendly and a people person with exceptional customer service skills who will lead their team to achieve exceptional levels of customer experience.

• Have well developed organisational skills with the ability to work under pressure and at the same time having keen attention to detail.

• Have a ‘can-do’ attitude.

• Have experience of dealing with people; leading by example and have the ability to drive the team to success.​

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Schedule:

• 37.5 hours/week from Tuesday to Saturday

Pay:

• Competitive for the successful candidate

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Job Type: Permanent

 

Benefits:

• Cooked lunch on work days

• Company pension

• Employee discount

• On-site parking

 

Ability to commute/relocate:

• Forest Row RH18 5DP: reliably commute or plan to relocate before starting work (preferred)

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