Cafe Manager

Our onsite café is open five days a week, and currently serves lunches, drinks and cakes, with some of the produce coming from our award-winning Pie Kitchen.

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The café is due to undergo an imminent upgrade of its management systems, as part of a farm-wide process. The new manager will work closely with one of our directors who is leading this development and staff training project. You will be an important contributor to this process using the skills listed below.

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The role of Cafe Manager will involve the following responsibilities:

• Presenting a positive and upbeat demeanour at all times in order to motivate the team, maintain an inviting and enjoyable café ambiance and nurture friendly relationships with customers to increase loyalty and boost our reputation.

• Managing day-to-day operations of the café and actively.

• Participating in all activities involved in running the café.

• Hiring, onboarding and developing cafe staff as required.

• Design and develop daily lunch offerings based on what is in season and available from the farm.

• Oversee and, as required, take part in the preparation and cooking of the aforementioned lunch offerings.

• Coordinating with suppliers and ordering supplies as needed.

• Completing and maintaining digital (MS Excel) recipe costings templates and working to target profit margins.

• Planning and managing optimised staffing rotas that deliver maximum cost targets as a percentage of revenue.

• Advising staff on the best ways to resolve issues with clients and deliver excellent customer service.

• Ensuring all cafe areas are clean and tidy and meeting Environmental Health requirements.

• Nurturing friendly relationships with customers to increase loyalty and boost our reputation.

• Develop an understanding of the farm and farming methods in order to be an ambassador of the farm.

• Overseeing the operation of an Alfresco Kitchen that operates during summer months in the café garden.

• Overseeing the supply of food offerings at public and private events on the farm as required.

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The ideal candidate would have the following experience and qualities:

• Experience managing restaurants or cafes that serve freshly-made cooked food.

• Passion for serving high-quality, organic and nutritious food, using ethically-produced ingredients.

• Ability to hire, develop, manage and motivate a strong team.

• Excellent customer service and communication skills.

• Understand relevant legal requirements and internal processes, and how to ensure compliance.

• Sound understanding of the business-side of operating a café including monitoring and working to percentage budgets for Human Resource and Food Costs.

• IT literate - working with systems, processes inventory, and financial reporting (using Excel).

 

Job Types: Full-time, Permanent

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Benefits:

• Company pension

• Discounted or free food

• Free parking

• On-site parking

• Store discount

 

Work Location: In person

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